Terms and Services

Therapist retains the right to terminate massage at any time for inappropriate conduct from the client. This includes but is not limited to inappropriate touching, vulgar language, sexual harassment (physical or verbal) or intoxication on the part of the client. If a massage is terminated no refund will be paid to the client. Mexican Federal Police will be dispatched if necessary. Sexual harassment is a crime in Mexico and will not be tolerated. We thrive to operate a safe and professional massage studio, for our clients and our masseuses. We do not provide sexual services, please do not ask.

Clients must use a towel or be clothed when walking to or from the shower or restroom. Out of respect to our staff and others, nudity is not permitted.

Tulum Massage Co. retains the right to arbitrate disputes between masseuse and client and determination shall be final.

Late Policy & In-Home

If you are late to your appointment, the time that you are late will be deducted from your massage.

We ask that you are not late to your appointment. We are generally really busy and if you are late, this backs up our entire scheduled appointments.

If you are late, your time will be deducted, IE. If your appointment is at 11am for a 60 minute massage and you show up at 11:20am, your massage is now a 40 minute massage.

When services are performed in-home (airbnb/hotel/rental), we ask that your party be ready for your massage, at the scheduled time. We cannot wait around and linger for your party. We might have other services that day and be on a tight schedule. We ask that you are ready at your scheduled massage time. Failure to be ready might result in a cancellation and loss of your deposit.

Payment is due at the end of the massage. We accept USD, MXN pesos, and credit cards. Our preferred payment methods are the following platforms; PayPal, Venmo, Zelle. We do not accept Euros or any other currencies.

We offer FREE in-home, hotel or vacation rental airbnb, vrbo, etc), if within Tulum town. We charge a "transport fee" if you are at the beach or outside city limits. The transport service is a third party taxi/shuttle. We are not responsible for the cost or pricing.

Groups of 5+ that are pre-booked in advance, require a deposit of 50%. This shall be paid via one of our accepted payment platforms (see above). Once the deposit is paid, it is not refundable. This includes cancellations or illnesses, last minute changes, etc. Group massages require a lot of additional planning and logistics, so please make sure your party is 100% committed to the service.

From time to time due to location, time of the day, length of massage and number of massages the prices may change. The final cost will be listed before you enter your credit card information

Gratuity is not included in the massage price. Gratuities are appreciated in cash upon completion of the massage. Just like the rest of North America, tipping is considered standard practice in Mexico.

Tulum Massage Co. provides therapeutic massage therapy services. Client agrees to provide any known medical conditions that might be effected by massage services. Tulum Massage Co. is unable to provide post-surgical rehabilitation massage. It is the responsibility of the client to disclose any medical conditions to Tulum Massage Co. before the start of your massage. Medical conditions include but are not limited to: Heart conditions, stroke, diabetes, skin conditions and cancers.

Tulum Massage Co. cannot diagnose any medical conditions or provide referral for medical treatment or tests.

Client agrees to indemnify and hold Tulum Massage Co., officers, contractors and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of use of any person or facility provided by Tulum Massage Co.